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We answer common questions you might have about macarons, ordering process, shipping and more.
Absolutely! You can schedule your delivery with ease at Pastreez. Just select “Add event date” on the product page, and we’ll handle the rest to ensure your order arrives fresh for your event.
We ship your macarons fresh, never frozen.
Each order is carefully placed in a protective blister tray, then sealed inside an insulated pouch with air cushions and a sturdy box for safe delivery.
Free Economy on all orders | 3-5 business days.
Free UPS 2-day for orders over $60 | 2 business days.
UPS 2-day under $60 is $15.
UPS Next day air on all orders is $59 ($49 in California).
Cut-off hour is Noon to ship the same day. Please note that orders will not ship over weekends, for better freshness.
Economy orders ship on Mondays | UPS 2-day ship Monday to Wednesday | UPS next day ship Monday to Thursday.
No. Your macarons are shipped in an insulated bubble pouch, cushioned with air wraps, and placed in a sturdy custom-sized box.
Our Parisian recipe uses ganache, no butter or heavy cream, making the macarons softer, lighter, and fresh for over 14 days after delivery.
As an example, chocolate is on the dry area of the supermarket, while butter is in the refrigerate
Ice packs only last few hours, and do not make any difference.
Yes! At Pastreez, ordering ahead is simple. Just click "Add event date" on the product page, and we'll schedule fresh delivery in time for your event.
Click "create my box" on any product page. You will be able to select from our seasonal menu.
Not finding a good match? We can do custom colors / flavors for a fee. Please chat live with our French chef.
Each order ships to one unique address. To ship to more than one address, you have two options:
Order once at a time. One order per shipping address
In a hurry? Chat live with our French chef. We'll send you a custom checkout link to pay all at once. All we need is an Excel file with all your shipping addresses
Click "add gift note" on any product page. It will be printed on a gift receipt with no price tag.
Short answer is: Yes refrigerate your macarons. But serve at room temperature.
But a more elaborate answer is needed. There are two types of macarons: Buttercream and ganache filling.
At Pastreez, we handcraft our own ganache fillings, made with white chocolate (no butter). They are smoother, tastier, and hold better at temperature variation.
For more insight, we’ve published a comprehensive article on macaron refrigeration.
Yes you can freeze macarons for over 6 months.
However, they won’t taste quite as good as when fresh. Thawing releases moisture, which can slightly affect the macaron’s delicate balance of crunch and softness.
More information on our blog post: Can you freeze macarons.
Macarons stay fresh for over 14 days in the fridge, and even longer—up to several months—when frozen.
For more info, check out our detailed article on macaron shelf life.
Store in the refrigerator for over 14 days or freeze for up to 6 months. For the best texture, always serve at room temperature.
When possible, refrigerate rather than freeze — thawing can release moisture that slightly softens the shells and affects their crisp-soft balance.
More information on how to store macarons on our blog.
Yes, authentic macarons are gluten-free — and Pastreez macarons follow the traditional recipe.
If you order from another bakery, it’s wise to confirm with them, as some may add extra ingredients.
You can read our comprehensive article for more insight on macarons and gluten.
Check out our blog post where we explain macaron calories in detail.
Our macarons are not dairy free. We use white chocolate.
Read more about macarons and dairy on our blog.
Almond flour, sugar, egg white, food coloring, homemade ganache. We also add food coloring.
All our ingredients are naturally gluten free. Our macarons are low in dairy but not dairy free.
Almond flour, sugar, vegan white chocolate, Strawberry fruit purée, Oat milk, Pectin, Coconut cream & oil, Potato Protein Isolate, Plant Cellulose (E461), Xanthan Gum (E415) and Locust Bean Gum (E410).
Macarons aren’t expensive because of the ingredients, but because of the delicate process behind them.
Each batch takes three days to prepare from start to finish. Perfecting the recipe takes years of experience, and even then, up to 20% of a batch can be lost due to factors like humidity and temperature — making every perfect macaron a true labor of love.
We wrote a full blog article on why macarons are pricy.
Prepared fresh with every order—just like our macarons—and vacuum sealed for maximum freshness.
We use insulated bubble pouches, air cushions, and durable corrugated boxes to protect your treats in transit.
No, crêpes are not pancakes. The main difference is that pancakes contain baking powder, which makes them fluffy — while crêpes do not, giving them a more delicate texture.
Crêpes don’t contain baking powder, which makes them lighter and lower in sodium than pancakes.
Unlike pancakes, which use baking powder for fluffiness, crêpes skip this ingredient—avoiding the excess sodium that, in large amounts, can be harmful to your health.
No, traditional French crêpes are not gluten-free, as they’re made with all-purpose flour, which contains gluten.
However, there is a gluten-free alternative: crêpes made with buckwheat flour.
Each crêpe contains approximately 256 calories, though this may vary by flavor. For example, a Nutella crêpe will have more fat than a strawberry one.
Visit our macaron of the month club page. Select your frequency (3, 6 or 12 months). Make sure the "auto-renew" is toggled off for no renewal.
Your giftee will receive 12 seasonal macarons every month.
Log in to your account using the same email you used to place your order.
Once logged in, you can skip, renew, or cancel your subscription. Canceling stops future charges, but please note that it does not trigger a refund.
Any remaining boxes in your current billing cycle will still ship as scheduled.
You can also update your shipping address for upcoming deliveries directly from your account.
Follow these steps if you want to skip the next month:
Create an account with same email you purchased with, then login
Click on "manage subscriptions" (at the bottom of the page if you're on mobile). Select your next order.
Click "skip" at the bottom of the page
You can also update your shipping address for upcoming deliveries directly from your account.
You can update your shipping address for upcoming deliveries directly from your account.
Please visit the macaron of the month club page. The flavors are listed there.
Every macaron is guaranteed fresh on arrival.
Should there be any problem, simply reach out within 5 days — we’ll send a free replacement, no questions asked.
Our pastries are perishable and handcrafted to order, just for you. As they cannot be restocked or resold, all sales are final and there is no return.
All our pastries are made to order. There is no refund of any kind.
But every order is covered by our freshness guarantee. If anything happens, email us within 5 days from delivery to hi@pastreez.com and we'll send you a free replacement.
No, there are no late fees if you miss a scheduled payment.
Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners. Options depend on your purchase amount, and a down payment may be required. State notices to consumers are available here.
The installments option on Shop Pay is available on debit and credit cards.
More questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit the help center.
