Frequently asked questions

Do you have a question about how your macarons shipped, or anything about your macaron delivery?

You're in the right place. We answer every question about macarons and crepes.

Table of content

Freshness Guarantee
How are the macarons shipped?
When to order for an event
Macarons shipping options
Where do we ship to?
How long to be delivered?
No ice pack: Is it ok?
Most macarons are damaged
Do macarons need to be refrigerated?
Can you freeze macarons?
How long are macarons good for?
How long do macarons last?
How to store macarons?
Are macarons Gluten Free?
Macaron calories
Macaron ingredients
Are the macarons fresh?
Are macarons vegan?
Why are macarons so expensive?
Is it macarohn, macorons, macaroons, macrons, macroons or macarons?
Subscription details
Crepe pronunciation: How to pronounce Crepe?
What are crepes made of?
Famous Crepes de Paris flavors
Are crepes just thin pancakes?
Are crepes healthier than pancakes?
Are crepes gluten free?
Crepes calories
Returns and refunds
Shop Pay installments

100% Freshness guarantee: What it means

We guarantee every single macaron to arrive fresh. We're so confident that we'll send you a replacement for FREE if you have a problem. Just reach out within 7 days upon delivery.

Shipping and Delivery

How are the macarons shipped?

We ship your macarons fresh, never frozen. Carefully packaged into a blister, your macarons transit into an insulated pouch with air cushions and a sturdy carton box.

We're experienced in getting your macarons delivered without a scratch to your door. That being said, keep in mind these are fragile pastries. If the macarons lost their shaped upon arrival, send us a picture at hi@pastreez.com, you're covered with our Freshness guarantee.

See below when are the orders shipping:

Economy and 3-day shipping orders ship on Mondays
2-day orders ship on Mondays and Wednesdays
Next day air orders ship on Monday, Tuesday, Wednesday and Thursday

These shipping days are determined to avoid orders to transit over the weekend.

I need it by a specific event date. When do I order macarons?

At Pastreez we make it easy for you to plan in advance. You can order now. Just add your event date on the product by clicking "add event date". Your macarons will ship fresh accordingly. You'll get them few days before your event. Just refrigerate them until your party they'll be perfect.

I need my macaron delivery fast. Which shipping option do I pick?

We offer a large range of shipping option.

Economy -> 7 business days estimate from date of order
UPS 3 day select -> 3 business days
UPS 2nd day air -> 2 business days
UPS Next day air -> 1 business day

Cut-off hour is 12pm Pacific Time for expedite orders. All orders placed before noon PCT with 3 day air, 2nd day air and Next day air will ship the same business day. All orders placed after 12pm PCT will ship the next business day.

Do you ship in the US?

We do. Nationwide shipping in the United States is available, including Puerto Rico, Hawaii and Alaska, at a flat rate. You get FREE shipping for all orders over $69. The items available worldwide are the macaron ebook recipe and the Online Macarons Class.

How long to be delivered?

Between 1 business day to 7 business days. Make sure to pick shipping according to your needs.

While we do our best to ship fresh accordingly, it also depends on the carrier.

A lot of factors can affect their transit time such as weather, volume, etc.

Transit delays might happen which is why we can't guarantee "delivered by" date.

There is no ice pack in my package. Is it ok?

It is perfectly normal. Your macarons transit in an insulated bubble pouch, wrapped with air cushion, in a sturdy custom sized carton. In addition, our Parisian recipe contains no butter or heavy cream. It makes the macarons softer, lighter and stay fresh over 14 days upon delivery. Ice packs last only 12 hours and are not necessary in the process.

Most of the macarons are broken upon arrival.

We take all the precautions into our packaging to ensure safe transit. Macarons are delicate treats. Small cracks may occur. If you notice most of the macarons lose their shapes, please send us a picture at hi@pastreez.com. We require pictures of the external shipping box and the damaged product. We'll contact you asap regarding this matter to find a solution.

Freshness, Storage & informations

Do macarons need to be refrigerated?

Upon delivery, a macaron is best when refrigerated because it allows its filling to stay fresh longer. By definition, our fillings at Pastreez are ganache instead of buttercream. It means there is no butter in our recipe, which makes it last longer and taste better.

Can you freeze macarons?

Yes you can freeze macarons purchased at Pastreez.

It might no be the case for another bakery though. The reason is that Pastreez ship fresh products that were never frozen prior.

Some bakeries freeze their macarons for months before sending it to you. In that case you won't be able to refreeze your macarons.

In a general matter, we recommend you to refrigerate your macarons instead. Most bakeries ship frozen macarons that thaw during transit. The problem is that the thawing process will release water, which will wet the macarons shells.

When wet, macarons shells lose its crunch, and you end up losing the entire macaron taste signature. All that being said you can freeze your macarons for months. Make sure to have them in a sealed container.

How long are macarons good for?

Macarons are good for two weeks, even more if you freeze them. The macarons won't turn "bad" per se, especially the ones from Pastreez (no butter).

They would only lose their crunchy / chewy balance, and will most likely become dry after a couple of weeks.

How long do macarons last?

There are two types of macarons, therefore there are two different shelf life.

First, you have buttercream macarons. Its filling (center of the cookie) uses butter as main ingredient.

As you might know, butter is very sensitive to temperature. As an example, at your supermarket, the butter is placed in the cold storage aisle.

The shelf life of these macarons are likely to be few days. That's why most bakeries ship frozen macarons that thaw during transit (check our full reviews of Ma-ka-rohn, Dana's bakery, Chelles macarons, and more!).

Then, you have ganache macarons. A ganache is a filling that replaces butter with white chocolate chips.

It has many advantages. It's obviously less fat, and more tasty. The shelf life is also increased from few days weeks. To follow the same previous example, the chocolate chips are located in the dry storage aisle in your supermarket, not in the cold storage.

It shows that the cookie is less sensitive and will last longer.

At Pastreez, all the macarons are made upon order and ship fresh. And it's the same for crêpes!

How to store macarons?

You can store macarons many ways. First, we advise to refrigerate for short period storage (ie less than two weeks). In a sealed container like a tupperware.

Then simply retrieve from your refrigerator about an hour prior to serve. It's important to note that the macaron texture (hard or smooth) will strongly depend of the temperature when you serve.

Then, for longer period of storage, you can freeze the macarons for months. Remember to thaw your macarons hours prior serving. They have to be at room temperature by serving time for best experience.

Are macarons gluten free?

Yes. Macarons are naturally gluten free. Indeed, authentic macaron shells are made with: Almond flour, sugar and egg white. Then, our macaron fillings are called "ganache", meaning it does not contain butter. Ganache are made with white chocolate, milk and fruit purée (depending on the flavor).

As you can see in these ingredients, there is nothing in a macaron that contains gluten. That's why it's safe to say macarons are gluten free.

Now beware of cross contamination. We always recommend customers to try carefully first if you're allergic or intolerant to gluten.

Macaron calories explained

A macaron has nutrition facts and calories calculation.

Macaron calories depend on the flavor but do not vary much. We split it in two categories, creamy and fruity. Creamy would be like Salted Caramel. Passion fruit is an example of fruity flavor.

Pastreez macarons tend to be lighter than usual because we do not use butter. See below:

What are the macaron ingredients?

Eggs white, almond powder, sugar and icing sugar. We also add a small quantity of food coloring. All our ingredients are naturally gluten free.Our macarons are low in dairy but not dairy free. When a specific seasonal flavor is non-dairy, it will be stated in its name (ie "non-dairy Mango", "non-dairy Lime", etc.).

Are your macarons fresh?

Yes. Our in-house french chefs make macarons every day by hand in small batches, and ship straight to your door. We do not have any frozen product, like most brands does, since they produce thousands macarons at the time and sell them weeks after. When you receive Pastreez macarons, they were made just a few days ago, at the time we shipped your treats.

Are macarons vegan?

No macarons are not vegan, because the authentic recipe uses egg white.

But the good news is: We do have a Vegan Macarons set available for purchase. We replaced the egg white with an Aquafaba mix, making the recipe 100% vegan with great flavors like Strawberry or Coconut!

Why are macarons so expensive?

The average cost of a macaron is $2.20. At Pastreez, it's between $2.42 and $1.77 each macaron, depending on the quantity you purchase.

Macarons are expensive because it's a real challenge to make them. When you think about it, the ingredients are not that expensive: Almond flour, sugar, egg white, fruit purée, milk and chocolate.

The challenge is in the baking process. Getting a perfectly round shape, with no hollow (no air bubble inside) with nice feet is hard. So hard that only few bakers are able to make and sell macarons online.

When you buy macarons online from us, you purchase a authentic Parisian savoir-faire from artisans bakers that are passionate and dedicated.

This savoir-faire and experience is why macarons are expensive. Even after 15 years of experience, we still have to adapt our recipe for every flavor, and every season, from summer to winter.

Is it macarohn, macorons, macaroons, macroons, macrons or macarons?

Great question. The right pronunciation might be tricky. I'm French and was born in Paris. I can help.

First, "macarohn", "macorons", "macrons" and "macroons" are not correct. Simply forget about those. Then, there are "macarons" and "macaroons".

Macarons are the famous French pastry that we sell at Pastreez. Macaroons with two "o" is the coconut based cookie, which as nothing to do with actual French macarons.

Read our blog post macarons vs macaroons to learn how to pronounce macaron like a real French!

Subscription details

Why a macaron subscription box?

We all deserves a monthly treat. The Macarons Monthly Box is a way to pay less, and enjoy more. Pick your frequency and enjoy seasonal macarons flavors monthly )either for yourself, or as a gift).

How do I gift a macarons subscription box?

We got you covered. Order the Gift subscription box. Pick your frequency and pay upfront. No additional charge and no renew.

How to skip a month on my macarons subscription?

Follow these steps if you want to skip the next month:

Create an account with same email you purchased with, then login
Click on "manage subscriptions" (at the bottom of the page if you're on mobile)
Select your next order
Click "skip" at the bottom of the page

I won't be home when next box is scheduled. How to delay next box?

You can easily delay the next box. Make sure the box order wasn't generated yet, ie you haven't received the notification email for this month box.

Follow these steps:

Create an account with same email you purchased with, then login
Click on "manage subscriptions" (at the bottom of the page if you're on mobile)
Select your next order
Click "order date" and pick your wish date for this box to be generated

Note that this is not a shipping date. It is the date your box will be generated in our system. The delivery occurs about 7 business days after that.

How to cancel my subscription?

You can cancel anytime. To do so, follow these exact steps:

Create an account with same email you purchased with, then login
Click on "manage subscriptions" (at the bottom of the page if you're on mobile)
Select your next order, then click on the subscription box you wish to cancel
Then click "cancel my subscription" at the bottom of the page

If you were on a prepaid plan, no additional charge will be made. Note that we can't refund any previous charges.

What macaron flavors every month?

New seasonal flavors monthly. It goes from coconut to peanut butter. We have specific flavors for every season.

Are subscriptions refundable?

Subscriptions items are non refundable. How to opt-out of the auto renewal:

You purchased the gift subscription? No renew on this product. You're all set.
You purchased the subscription box with auto renew? Your subscription will automatically renew every 3, 6 or 12 months depending the frequency you picked. You can cancel your billing cycle anytime. Follow the steps instructed upper in this FAQ page

Crepes Frequently Asked Questions

Crepe pronunciation: How to pronounce Crepe?

We're Parisian born and raised chefs, so we can help with Crepe pronunciation! Crepe is pronounced "krehp". To sound even more like a French man, insist on the "r" from the throat.

In addition, a crepe is feminine, you say "La crêpe" or "Une crêpe". Voilà!

What are crêpes made of?

Crêpes are made of few ingredients: Eggs, sunflower oil, salt, all-purpose flour, water, sugar, orange blossom, food coloring. Depending on the flavor, the filling ingredients will change.

Fruity flavors will include fruit purées, and creamy flavor like Nutella will contain premium chocolate. If you have any question about this, feel free to chat with us (click Chat Now at the bottom of this page).

Famous crepes de Paris flavors?

The most classic crêpe flavor is Banana Nutella. We also like simpler flavor like lime sugar, Strawberry or Apricot.

We'll do our best to release one new crêpe flavor every month.

Are crepes just thin pancakes?

No, crêpes are not just thin pancakes. The key difference is that a pancake contains baking powder, when crêpes don't.

Are crepes healthier than pancakes?

Crêpes do not contain baking soda, which make it healthier than pancakes. The sodium included in the baking powder can be poisonous, if ingested in too large quantity.

Are crepes gluten free?

No, classic French crêpes are not gluten free. They are made with all-purpose flour, which contain gluten.

But there is an alternative recipe: Buckwheat flour can replace all-purpose flour. Buckwheat flour based crêpes are gluten free. We'll soon release these.

Crepes calories

Crêpes are about 256 calories each. It also depends on the flavor, for example Nutella crepe will be slightly more fat than Strawberry crepe.

Return, refund & cancellation

We are not able to accept returns for perishable items. All orders are non refundable, not cancellable.

As macarons are delicate treats, minor damages may occur in the transit with our carrier. Small cracks are considered normal. If multiple macarons loses their shapes and looks really hardly broken, let us know. Send us a photo and we will take care of your replacement if necessary.

Also, to make sure you receive your order in a timely manner, if we're sold out of a flavor or item you selected, we might reach out to you to give you the opportunity to pick other flavors / items.

In particular rush circumstances (Mother's day, Valentine's day, Christmas eve, and any special event) we might replace one item / flavor by another one you have selected to ship the fastest possible to you.

Shop Pay installments

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What is Shop Pay installments?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.