FAQ


Hi macarons lovers¬†ūüėäūüėä This is the place where you find answers to your questions.

 

Subscriptions Details

Why a Subscription Box ?

We all deserves a monthly treat ! The Monthly Box is a way to pay less, and enjoy more. It allows us to bake macarons at the best.

Is the discount only the first month ?

Nope. It's forever. If you subscribe with 25% OFF, you'll be charged the same amount¬†on the chosen¬†frequency.¬†Since your cancellation. This is a early-subscriber sale. It will ends soon..¬†Hurry up ! ‚Ź≥ūüėĚ --> Subscribe Now

How to modify my subscription ?

Just log into your customer portal. Click on the icon on the top right corner, enter your email and password. You can handle everything here : Skip a month, cancel your subscription, change your frequency.

How to cancel my subscription ?

There is no obligation, no minimum months to pay, no BS. You cancel when you want. To do so, log in to your customer panel. Simply click on "cancel my subscription" link. We'll be sad to see you go !

Make sure you cancel BEFORE your next charge. Our kitchen bake upon order. Once the new order is placed, no refund can be issued as our chef is already baking your treats.

Can I customize my box every month ?

Yes you can ! Just log into your customer portal, and click on the link "Customize my next box". There you will be able to pick your own flavors. Make sure to make your selection at least 5 days before your deliver schedule.

What happen if I don't customize my box every month ?

No worries ! We will select four different¬†flavors. That way you will have surprise flavors at your chosen frequency ūüėč

 

Shipping and Delivery ūüöö

Where do you ship?

We ship nationwide at a flat rate.

How long does it takes to get delivered ?

We are proud to be the FASTEST on the market ! The current average delivery time is 2 to 3 business days.

I'm a subscriber. I want exceptionally to be delivered earlier the next month. Is it possible ?

Yes it is. You can edit the next date on your account panel.

Why do you not put ice packs in your package ?

Our macarons are Dairy-Free. They are less perishable than classic macarons with butter and cream ! They are perfectly fine to transit without ice packs. Make sure to put them in the fridge when you receive them.

Most of the macarons are broken upon arrival.

We take all the precautions into our packaging to minimize damage. But macarons are very delicate treats. If it is the case, please send a picture at support@pastreez.com. For damage claims, we require pictures of the external shipping box and the damaged product.

 

Freshness and Storage

What are the ingredients of your (amazing) macarons ?

Eggs white, almond powder, sugar and icing sugar. We also add a tiny quantity of food coloring. All our ingredients are gluten-free and dairy-free.

How many calories in one macaron ?

We do NOT use any fat like classic bakery macaron. No cream or butter. We are happy to be healthier than other macarons you can find out there. Each macaron is under 50 calories each.

 

Returns and Refund

As macarons are delicate treats, some damages may occur in the transit with our carrier. Small cracks are considered normal. If multiple macarons loses their shapes and looks really hardly broken, let us know. We will Send us a photo and we take care of your replacement if necessary.

We do not accept returns. All orders are non refundable. We assure our packages and fresh macarons to be safe for one way to your door. We can't accept the treats in return due to consumation limitation.

If you are not happy with the service, chat with us ! We will find a solution.

Still have a question ? Ask live help on the desk or contact us here. You can also mail us to :

PASTREEZ, LLC

350A Clinton Ave
COSTA MESA 92626